1. Introduction
Escort Sensors Global Positioning Systems LLC (“Escort Sensors,” “we,” “our,” or “us”) is committed to protecting the privacy and security of the personal information of all individuals who interact with our products, services, and websites. As a top global provider of satellite-based transport control and monitoring solutions, we understand that our work involves gathering and handling sensitive information like real-time vehicle locations, sensor data, operational metrics, and possibly details that can identify drivers, which we must manage very carefully.
This Privacy Policy explains in detail how we collect, use, store, and share personal data when you visit our website, purchase our products, interact with our customer support teams, or otherwise engage with Fmeter LLC. It also describes your rights under relevant data protection laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR, the California Consumer Privacy Act (CCPA), Brazil’s General Data Protection Law (LGPD), and other applicable international privacy regulations.
By using our website or services, you confirm that you have read and understood this Privacy Policy and agree to the terms set out herein. If you do not agree, you should discontinue use of our website and services.
2. About Escort Sensors
Escort Sensors is an internationally operating manufacturer and supplier of telematics equipment and related software, serving clients across multiple sectors, including logistics, agriculture, public transportation, and construction. Our technology is designed to capture, transmit, and analyze real-time operational data using GPS, GLONASS, and other satellite-based systems. Our technology encompasses high-precision fuel level sensors, wireless monitoring devices, and integrated fleet management platforms.
Given the nature of our business, our systems inevitably interact with personal data, for example, location data linked to specific vehicles, performance data linked to individual operators, or account information linked to customers. This Privacy Policy governs how such data is managed to ensure compliance with both industry best practices and the diverse legal frameworks that apply to our operations in different countries.
3. Scope of This Privacy Policy
This Privacy Policy applies to:
- All websites operated by Escort Sensors, including localized domains in different countries.
- Our mobile applications, cloud platforms, and APIs.
- Customer support interactions conducted by email, live chat, phone, or in person.
- All data collected via our devices, sensors, and software platforms that qualifies as “personal data” under applicable law.
Third-party websites, applications, or services that our platforms may link to are not subject to this policy. We encourage you to review the privacy policies of any third-party services you use in conjunction with our products.
4. Information We Collect
We collect personal data from you in the following categories:
a) Information You Provide Directly
- Account Information: Name, email address, phone number, company name, postal address, billing address, and shipping address provided when creating an account or making a purchase.
- Support Requests: Details you provide when contacting our technical support or customer service, including login credentials for customer portals, messages, inquiries, and feedback you submit, and any attachments or diagnostic files you upload to our platforms (e.g., warranty forms)
- Contractual Documents: Any personal data shared as part of service agreements, purchase orders, or legal contracts.
b) Information Collected Automatically
- Device and Usage Data: IP address, browser type, operating system, and device identifiers when accessing our website, date and time of access, pages visited, referring website
- Telemetry Data and Device Identifiers: GPS location coordinates and movement data (if using our monitoring solutions), speed, fuel consumption, sensor readings, and diagnostic information from devices connected to our systems.
- Cookies and Tracking Technologies: Data collected through cookies, pixels, and similar technologies (see “Cookie Policy” for details).
c) Information from Third Parties
We may receive information about you from distributors, resellers, business partners, or publicly available databases, particularly where necessary for fraud prevention, order fulfillment, or compliance purposes, business databases and egulatory authorities (in case of compliance requirements)
5. Legal Basis for Processing
We process your personal data only where a legal basis exists under applicable law, including:
- Contractual necessity: To fulfill our contractual obligations to you or your organization.
- Legitimate interests: To improve our products, ensure system security, and maintain business operations.
- Legal obligations: To comply with laws, regulations, and court orders.
- Consent: Where required by law (e.g., for certain marketing communications or cookie usage).
6. How We Use Personal Data
We use the personal data we collect to:
- Deliver and support our products and services.
- Process transactions, payments, and shipments.
- Provide technical support and troubleshoot issues.
- Analyze and improve the performance of our products.
- Detect and prevent fraudulent or unauthorized activity.
- Comply with applicable laws and regulations.
- Send marketing communications, where permitted.
7. Data Sharing and Transfers
Escort Sensors does not sell personal data to third parties. However, we may share your information with selected entities that assist us in our operations. This includes service providers such as hosting companies, payment processors, logistics providers, and analytics services. In some cases, we work with authorized distributors and integrators to deliver our solutions, and they may have access to relevant information for that purpose. We also share data with legal authorities when required by law, regulation, or court order, and we may disclose information in the context of corporate transactions such as mergers, acquisitions, or sales of assets.
If we transfer personal data across national borders, for example, from the European Economic Area (EEA) to a country without an official adequacy decision, we implement legally recognized safeguards, such as the Standard Contractual Clauses approved by the European Commission, to ensure your information remains protected.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. For instance, account and transactional records are typically maintained for a minimum of seven years to comply with tax, accounting, and audit obligations. Once the retention period expires, data is securely deleted or anonymized.
9. Data Security
We employ a comprehensive set of technical, administrative, and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption technologies, secure data centers, role-based access controls, and ongoing employee training on data protection best practices. While no method of data transmission or storage can be guaranteed to be 100% secure, we continuously monitor our infrastructure for vulnerabilities and unauthorized activity.
10. Your Rights
Depending on the laws in your jurisdiction, you may have specific rights regarding your personal data. These can include the right to access your information, request corrections to inaccurate or incomplete data, request the deletion of your information, or restrict or object to certain processing activities. You may also have the right to data portability or to withdraw previously given consent. To exercise any of these rights, you may contact us at privacy@escortsensors.com, and we will respond as required by applicable law.
11. International Users
Because Fmeter LLC operates internationally, your personal data may be stored and processed in countries outside your own. By using our services, you acknowledge and consent to such transfers, provided that we take appropriate steps to ensure your information is safeguarded.
12. Children’s Privacy
Our products and services are not directed toward individuals under 18 years of age, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operations, technologies, or legal obligations. Any updates will be posted on our website, accompanied by a revised “Effective Date” at the top of the page.
14. Contact Information
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, you may contact us at:
Escort Sensors Global Positioning Systems L.L.C.
Registered and trading address: MTM&O Gold Refinery DMCC, Al Jamayel street and First Al Khail Road, Dubai, UAE
PO BOX No. 453091
License No. 1135824
VAT No. 104103704300003
D-U-N-S No. 84-995-9104
Office number: +971 4 818 0600
Email: uae@escortsensors.com
